Coatology Help Center
Frequently Asked Questions
Everything you need to know about Coatology — from medical wear and customization to printing, ordering, delivery, inspection, and exchanges.
01
About Coatology
Coatology specializes in premium medical wear designed for doctors, healthcare professionals, and medical teams. Our collection includes lab coats, medical scrubs, and selected professional medical apparel.
Our main collections include professional lab coats and medical scrubs, available in selected styles and colors to suit different professional preferences.
Our products are designed primarily for doctors, healthcare professionals, medical students, clinics, hospitals, and healthcare teams looking for a professional and comfortable appearance.
02
Products & Personalization
Yes. You can personalize your lab coat by printing your name, logo, or other approved designs according to the available customization options.
Yes. You can provide your own logo, or choose a suitable design from the options available with Coatology.
Yes. Name and logo printing is currently available free of charge with eligible products and offers.
Yes. Customization requests can be submitted for eligible products. Our team will review your request and confirm the available options.
We offer personalized printing for names and logos on eligible medical wear. Printing details may vary depending on the product and design requested.
03
Orders & Payment
Simply choose your preferred product and available options, enter your information, and complete your order through the available checkout process.
Please contact our customer service team as soon as possible if you need to modify your order. Changes may not be possible once the order has entered the preparation or printing process.
Available payment options will be displayed during the checkout process or confirmed by our customer service team when placing your order.
04
Shipping & Delivery
Orders that include printing or customization are typically delivered within 7–8 business days after order confirmation.
Yes. You can use our free inspection service upon delivery to check your order before accepting it.
Shipping costs EGP 105 for Upper Egypt governorates and EGP 85 for other governorates in Egypt.
05
Inspection & Exchanges
Exchanges are available in specific cases, including receiving an incorrect product or a manufacturing defect. Please contact our customer service team to review your case.
Our free inspection service is available upon delivery. If you choose not to inspect your order without a valid reason and accept it, any later exchange request may not be free and will be subject to the applicable exchange conditions.
If you were unable to inspect your order due to exceptional circumstances or force majeure, please contact us. After reviewing the situation, an eligible exchange may be provided free of charge.
Coatology does not offer general returns. Exchanges are available only in eligible cases according to our exchange policy and the condition of the order.
Please contact our customer service team as soon as possible and provide your order details. Our team will review your request and guide you through the exchange process.